Questions & Answers

Travel and arrival

1. Which airport should I fly to?

Zurich Airport (ZRH), Geneva Airport (GVA), EuroAirport Basel (BSL) and Milan Malpensa Airport (MXP) are options for travelling to Zermatt. Compare the flight and complete onward journey to choose the most convenient airport. Use these airport codes when searching for flights.

2. How long does it take to reach Zermatt from the airport?

As a guide, the journey by train takes around 3½ hours from Zurich Airport and around 4 hours from Geneva or Basel Airport. Please check the timetable for your specific connection. For Milan Malpensa Airport (MXP), check the onward train or transfer connection for your travel date; journey times depend on the route and connections.

3. How do I get to Zermatt?

Zermatt is car-free and can be reached by train. If you are driving, park in Täsch and continue to Zermatt by shuttle train or an authorised taxi.

4. Can I drive directly to the hotel?

Private cars cannot drive into Zermatt. Drive to Täsch, park there and continue to Zermatt. For mountain properties, an additional mountain railway, cable car or walking route may be required; see the property-specific arrival information.

5. How long does the train from Täsch to Zermatt take?

The shuttle journey takes approximately 12 minutes. Trains normally run every 20 minutes; please check the current timetable for your travel date.

6. How do I get around Zermatt?

Zermatt is easy to explore on foot. Electric taxis and local electric buses are also available. Your hotel can advise on the best route from the station.

7. Where can I buy ski passes or mountain railway tickets?

You can buy them through the company “Zermatt Bergbahnen” directly. You may find the link here.

8. How do I get to Hotel Alphubel from the station?

Hotel Alphubel is at Brantschenhaus 7, 3920 Zermatt, approximately five minutes’ walk from Zermatt railway station. When you arrive, please go to Hotel Simi next door to check in.

Booking, opening dates and tourist tax

9. Is there a tourist tax?

4.00 CHF per adult
2.00 CHF per child (9 – 15.9)

Check-in and reception

10. When can I check in, and how does late check-in work?

Your room is available from 15:00. Check-in takes place at Hotel Simi next door. If you expect to arrive late, please contact the team before travelling on +41 27 967 30 03 so they can give you the correct instructions.

Rooms, families and pets

11. Are family rooms, cots or extra beds available?

The hotel offers three-bed and four-bed rooms. An extra bed is possible in some rooms, subject to confirmation and an additional charge. Children aged 0–2 are listed without an extra charge; the published extra-bed rates are CHF 20 per night for ages 3–8, CHF 65 for ages 9–12, and CHF 95 from age 13, including breakfast. For a cot, an extra bed or a booking for two adults and two children, please contact the hotel with the children’s ages before booking.

Dining and included meals

12. Is breakfast included, and when is it served?

Breakfast is included Please check your booking confirmation if you booked a special rate or through another provider.

Facilities, activities and practical information

13. Is there a ski room?

Yes. Hotel Alphubel has a ski room among its facilities. Please ask the team where to access it when you check in.

14. Which services are available on site, and which must be arranged elsewhere?

At Hotel Alphubel you have your room, breakfast, free Wi-Fi and a ski room. Rooms also have a safe and an empty refrigerator. Check-in is handled at Hotel Simi next door. For lunch or dinner, you can visit restaurants at other Zermatt Hospitality Group properties; they are separate from Hotel Alphubel. Please ask the team about luggage storage or any other service you need before relying on its availability.